About My Experience
The Organization
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Xanterra Parks & Resorts, Inc. is currently the largest national and state park concessionaire in the United States. The company currently holds a contract with Yellowstone National Park to operate lodging, restaurants, gift shops, and various tours throughout the park. Canyon Lodge is one of the 9 lodges operated by Xanterra Parks & Resorts, Inc. in Yellowstone National Park.
The Mission Statement: Legendary Hospitality with a Softer Footprint 12 Fundamental Values: Leadership, Respect, Candor, Guest Service, Attitude, Teamwork, Environment, Community, Innovation, Health & Balance, Honesty & Integrity, Profitability Job Description: Senior Guest Service Agent "To establish and provide excellent guest service, registering and greeting guests at point of check-in and throughout their stay, while processing payments and posting charges to guest accounts in accordance with Xanterra policiies and procedures." Requirements:
- Strong Communication Skills - Flexibility - Computer Skills - Team-Oriented - Sales and Accounting Skills - Work Weekends/Holidays - Speak, Read and Write English Benefits and Opportunities: The pay for this position is very reasonable for a full-time, seasonal position in such a popular national park. Staff members are provided with housing, a cafeteria, and wifi. The housing includes dorm style living with a roommate, bunk beds, closets, community style bathrooms and possibly other amenities such as a desk. A room and board fee is taken out of each paycheck. Recreational opportunities are a major benefit of this position. By living in Yellowstone National Park, employees are able to hike, swim, recreate and enjoy the park for free. I greatly enjoyed having this large park as my backyard for 3 and a half months. Achievements: By fulfilling this internship I have gained an immense amount of knowledge for both my career and personal life. I now understand the responsibilities and workings behind managing a lodging operation. I consider being promoted to a supervisor as one of my greatest achievements because I was given the ability to manage problems and staff members. A major accomplishment for our team was opening 3 new lodges in August. We went from having 181 rooms to over 400 rooms with the same goal of offering exceptional customer service. Overall I have learned a great amount about myself by completing this internship and living in Yellowstone National Park. I know this experience will only benefit me in the future. |
